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Register Here

The fastest tax refund in the world

At Planet, we make it easy for merchants to join our platform with a hassle-free, paperless registration process. Our friendly Customer Happiness Center is always here to help you every step of the way. Once you're approved by the FTA, registration typically takes just 3-5 working days. We'll send you a welcome kit with an online training link to guide you through the entire process. And to make things even easier, we'll send you an invoice every 15 days for tax refunds claimed by tourists.

Want to find out more?
  • We provide the merchant a fully digital paperless experience.
  • Simple, free registration.
  • Dedicated account management services
  • Data insight and analytics
  • The legacy method
  • The snapshot method
  • The fully digital paperless method
  • The tourist shall receive the tax free transaction from the merchant.
  • They shall then visit the Planet validation point at the exit points. 
  • They should present the same travel document they used to enter the country. 
  • They should choose a refund method - Cash, Card, or Digital Wallet.
  • Planet will process the refund within 9 days. If they haven't received their refund they should contact their bank or card issuer.
  • Provide full real-time history of tax refunds from the day of registration.
  • Track key metrics such as top nationalities, total tax free sales, top locations, and much more.
  • Allows the business to identify patterns and trends related to international shoppers.
  • Enables our partners to track performance in terms of conversion.
  • Planet provides dedicated account merchant services that cater to the specific need of your business.
  • Your account manager can provide you with unique insight based on trends and patterns across your business.
  • On-ground support for key shopping locations.
  • Our call center is always available during our operating hours to handle all queries related to the services.

Planet makes you happier


I done my tax refund in Greece airport on 7 Jan 23 and managed to received the tax refund through credit card on 13 Feb 23. The customer service is responsive. 

Thomas Ho

I went to Dubai and when leaving I was able to complete my tax free quick and fast. Mr. Sanford was so helpful. he even found me at my check point after I left my jewelry bag on the counter. Very truthful of him.

Johanna Jerome

After reading all the negative reviews I had given up on getting my payment. But nearly 3 months later the payment has appeared on my payment card. I bought items in Italy and Switzerland. You need to make sure you get the form stamped as you leave each country. 

Big Dave

I filled in the tax refund request form at the Keflavik airport Planet desk and after a month I received the credit. It is important to ask for a refund before going through the security check.


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